Reservations Agent - FIT (Call Centre)


Job description

100% Canadian owned and operated, we have the ability to connect our partners with millions of Canadian consumers. We provide daily opportunities to show off our expertise and guide our clients on how to make vacation memories that will last a lifetime! Are you ready to join our driving FORCE?

Responsibility Statement:

Respond to customer inquiries for modifications and also reservation to achieve sales targets and contribute to call centre KPI’s while providing superior customer service.

Key Results and Activities

  • Generate revenue to contribute to overall objective
  • Answer calls in timely, courteous and professional manner
  • Provide excellent customer service
  • Enforce active selling skills to close a sale
  • Process bookings with accuracy and detail
  • Consistently meet individual performance targets
  • Stays current on products, services, promotions, procedures and technology
  • Identify and solve challenges
  • Contribute to continuous departmental improvements
  • All other related tasks as required or assigned by senior management

Academic Qualifications and Experience

  • Travel/Tourism school diploma or equivalent related travel industry experience
  • 1-2 year of on-the-job experience and/or performing similar duties required

Working Conditions

  • Call Centre environment – home based
  • Rotating shift work (shifts include days, evenings up to 12am, Saturdays and Sundays)
  • Possible overtime

Specialized Knowledge, Skills, Attributes Required

  • Excellent customer service skills and interpersonal skills
  • Professionalism and patience
  • Team player but able to work autonomously
  • Ability to work under pressure and meet deadlines
  • Excellent selling skills and results driven
  • General knowledge in geography
  • Knowledge of the travel industry
  • Computer knowledge - Microsoft Office, Sabre – and ability to learn new software
  • Knowledge of Sabre (an asset)
  • Bilingual in French (an asset)
Work place
Fredericton, NB
Full Time
Contact Information
Human Resources

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