Director of Operations
A great opportunity to join a growing, dynamic, successful and profitable company. We are a national wholesale company featuring USA, Caribbean, Europe, Middle East and Asia air and tour products. Immediate availability within our Markham, head office based on the criteria below:
- Excellent knowledge of airlines GDS (Amadeus/Sabre/Apollo)
- Experience in call centre operations environment.
- Exceptional customer service and people management skills.
- Knowledge of airlines contract management and ticketing
- 5+ years experience in travel industry.
- Understanding of standard “KPI” fundamentals and capability to develop, manage and implement tactics and strategies to maximize productivity, customer service and staff deployment/development
- Leadership qualities that will motivate, develop and support the department