Coordinator, Groups


Air Transat
Job description

Business Unit : Jonview Canada Inc. - Toronto
Department : Groups
Supervisor : Donn Stewart Supervisor, Groups
Position(s) Supervised : None
Class (Scale) : 17J

Basic Function

To provide timely and accurate costings of Ad-hoc groups & series. To also manage the operation of Group Tours ensuring to maintain or improving pre-established margins while providing exceptional service to our Clients.

Major Duties and Responsibilities

Group Costing, Planning & Operations

- Research and develop creative proposals/itineraries to entice clients’ interest.

- Produce accurate costings for proposals based on required services from client and coordinate with the Client to finalize the itinerary and recost as required.

- Book and ensure confirmation for all services associated with booked groups.

- Create Tour Director/Leader instructions, including timings, meal requirements, menus, routingand free flow notes specific to the group file.

- Approve Rooming Lists and Group Booking Updates and send them to suppliers per schedule. Review and print vouchers and instructions for groups/tours files.

- Monitor time frames during the group/tour operation to ensure deadlines, deposits, invoices, prepayments and cancellations/changes policies are met.

- Respond to questions/problems while group/tours are on the road.

- Investigate Accounting discrepancies and Customer Service complaints as required.


Level of Education Required

- College diploma.

- Studies in Travel and Tourism.

Work Experience Required

- 2 – 3 years of Costing and Planning and/or Operations experience in Tourism.


- Must be able to Multi-task efficiently with various projects on a daily basis.

- Able to plan; organize; set priorities and manage processes.

- Excellent attention to detail.

- Accuracy in mathematics.

- Able to solve problems; creativity.

Please submit your resume via this website.

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