Web Reservations Agent

iTravel2000
Job description

Summary:

This position is accountable for assisting clients and third party vendors with travel bookings and related inquiries through our call centre, the internet and email. The Web Reservations Agent will process customer air only, package vacations and travel insurance purchases. Hours of work for the Web Reservation Agents include various shifts, weekends and general holidays.

Responsibilities:



  • Process all internet bookings and re-book clients if required
  • Queue all Sabre bookings
  • Respond to customer inquiries through email and telephone and assist customers with questions including baggage, documentation required and seat selection
  • Sell insurance and vendor products
  • Provide assistance in troubleshooting website issues/problems
  • Advise and assist clients with payment options such as deposits, full payment, future travel credit, gift cards and direct deposit
  • Assist clients in purchasing travel products
  • Input, confirm and modify as necessary credit card payments and invoices in Client Majic software
  • Enter pricing into Client Majic
  • Resolve all issues with files returned due to price or credit card discrepancies, contacting clients as necessary
  • Send invoices and e-tickets to clients
  • Communicate with 3rd party vendors and tour operators as necessary
  • Other duties and projects as assigned












Requirements

Responsibilities:

Process all internet bookings and re-book clients if required

Queue all Sabre bookings

Respond to customer inquiries through email and telephone and assist customers with questions including baggage, documentation required and seat selection

Sell insurance and vendor products

Provide assistance in troubleshooting website issues/problems

Advise and assist clients with payment options such as deposits, full payment, future travel credit, gift cards and direct deposit

Assist clients in purchasing travel products

Input, confirm and modify as necessary credit card payments and invoices in Client Majic software

Enter pricing into Client Majic

Resolve all issues with files returned due to price or credit card discrepancies, contacting clients as necessary

Send invoices and e-tickets to clients

Communicate with 3rd party vendors and tour operators as necessary

Other duties and projects as assigned

Skills

Required Education, Experience and Skills:


Travel and Tourism Diploma preferred

1 to 3 years’ experience in a related role

Must be TICO certified

Superior customer service skills

Excellent communication skills (verbal and written)

Strong knowledge of MS Office

Exceptional problem solving, organizational and prioritizing skills

Attention to detail, data entry accuracy and speed

Experience with Sabre, GDS and Client Majic an asset

Ability to work rotating shifts including weekends and holidays

Bilingualism (English/French) an asset

Work place
iTravel2000 - Mississauga
Schedule
Rotating schedule
Contact Information
Sadia
sadia@itravel2000.com

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